Services

Diagnostic Hearing Evaluation

We offer a comprehensive process to measure your hearing and improve your communication.

The first step in the process toward better hearing is a complete diagnostic hearing evaluation. At your first visit, our audiologist will take a complete case history and perform the hearing test. The testing will determine if a hearing loss exists and if so, measure the degree and type of hearing loss. The hearing evaluation is a painless procedure completed in a sound-treated test booth. If test results suggest the need for a medical evaluation by a physician, our audiologist will refer you for a medical examination.

hearing evaluations


Review of Test Findings

Our audiologist will review the test results with you and discuss the impact of the hearing loss on your lifestyle. We invite you to bring a family member or friend with you to the initial appointment, to help you remember all the information shared at this visit.

If a hearing loss has been identified, our audiologist will discuss options to improve communication. This might include a recommendation for hearing aids. We will discuss the most appropriate style for your hearing, taking into account the degree and type of hearing loss, your cosmetic preferences and your ability to use and care for the instruments.

(413) 525-7979

Hearing Instrument Fitting

At this visit, you receive the new hearing aids. We make measurements with the instruments in your ears (Real Ear Measurement), to ensure that they provide you with optimal benefit for your hearing. We then review with you how to use and care for the devices. We encourage you to bring a friend or family member with you to this information-filled visit.

real ear measurement

Hearing Aid Adjustment and Follow-Up Care

We use a computer to adjust the settings on today’s digital hearing instruments. Current technology allows for a wide range of reprogramming if your hearing changes or if fine-tuning is needed for better clarity of speech.


Hearing Aid Repair and Maintenance

Please contact us if your hearing aid is not working properly. Hearing aids occasionally require factory repair due to mechanical problems. If we are unable to resolve the problem in the office, we will send the instrument to the manufacturer. If possible, we will offer you a loaner hearing aid to use while your device is being repaired. Please see our Walk-in Service Policy.


Hearing Aid Cleaning

Hearing aids also require regular cleaning and maintenance, to keep them working properly. We recommend daily cleaning at home and office cleaning every six months (by appointment). If you have questions about how to take care of your hearing aids, please contact us.

hearing aid maintenance

Fittings, adjustments, maintenance and repair.

Hearing Aids

Hearing instruments are available in numerous styles and levels of technology. The vast majority of hearing aids fit today incorporate digital technology, with a variety of electronic features available in different price ranges. Our audiologists will help you select the hearing aids best suited to your hearing, lifestyle and budget.

We dispense hearing instruments from several manufacturers, including Oticon, Phonak, ReSoundWidex and Unitron. We offer a 30-day trial period with hearing aids, to allow you to experience how the instruments help you in “real world” listening situations.

Ask about our flexible financing options.

hearing products

Custom Earmolds

Custom earmolds are manufactured from ear impressions of your ears. These earmolds can be made for swimming, noise protection, or use with hearing aids.


Batteries & Accessories

We carry a variety of hearing aid battery sizes and accessories for cleaning and maintenance of your hearing aids.


Wireless Connectivity Solutions
We can demonstrate wireless solutions to keep you connected with family, friends and the world. Let us show you how to stream voices, music and other content from your smartphone, tablet or television directly into your hearing aids.

Assistive Devices

We’ll work with you to help you obtain assistive devices, sometimes at free or reduced cost. Such devices include telephones, smoke detectors and carbon monoxide (Co2) detectors.

The Massachusetts Equipment Distribution Program (MassEDP) is a service that provides residents with a permanent disability access to the telephone network in their homes. By offering specialized telephones for free or at a reduced cost, depending on income, this program fosters independence, empowerment, and freedom of choice.

Phones and accessories that are Hearing Aid Compatible (HAC) will work with hearing aids that support the telephone switch feature. This is commonly known as the “T-switch” or “T-coil” that is built into the hearing aids. HAC products will only work with hearing aids that have a telephone switch.

People with hearing loss often have difficulty understanding on the telephone. Special hearing aid settings and amplified phones are helpful for many. For those who need even more, a revolutionary new device and service called CaptionCall® is now available to help you “read” your phone calls.

Hearing aids, earmolds, batteries, bluetooth devices, and more.

Six Things to Know Before You Buy Hearing Aids

We’ll help you understand the process through which hearing aids are fitted for individual patients. The process is simple, and we hope enjoyable!

Learn more

Featured Resources

Watch our Facebook page for special events!

Hearing Loss Simulator

Understand mild and moderate hearing loss

Protect your kids' hearing

A parent’s guide to hearing screenings

It's a two-way street!

Communication resources for the listener and speaker

Free online assessment

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